Refund / Return policy
Returns Procedure – UK & EU Web Orders and Telesales
If you wish to return products purchased on our website please follow the guidance below.
Goods purchased online from www.saxaflute.co.uk can be returned within 14 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc). Goods purchased through our website and at events can be returned via post if damaged less than 30 days after sale and exchanged for like for like product..
- You must obtain a receipt with tracking information from the Post Office or chosen courier service. This can be used to track the item(s) that you are returning. We cannot accept liability for returned goods that we don’t receive or for those that get damaged in transit on their return.
- In all cases, (except where an item is faulty) the item(s) returned must be in its original and saleable condition. This includes all original packaging that must be undamaged and intact.
- All goods will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.
- Goods are your responsibility until they reach our workshop, so please ensure you package them up well to prevent any damage or loss during shipping.
- The initial postage and packaging charge is non refundable.
- Items returned from the UK must state that they are a merchandise return to avoid any and all customs charges. If any customs charges are incurred these will be deducted from the refund amount.
- Exchanges due to damage are only possible if the customer covers all postage for the return and new item to be shipped.
- We can not refund the amount for Reeds, DVD link or Lifetime Guarantee or initial delivery. Only the cost of the Instrument is refunded.
- OUTSIDE EUROPE. We do not accept returns from outside of Europe.
Please allow up to 10 business days for your original payment method to be credited. If you do not see your original payment method credited within ten days please contact us.